Technical Support Manager – Five Guys Enterprises

Jan 2022 – Present · New York, NY · Full-time

• Led a team of 8+ and streamlined workflows, improving service using data-driven scheduling
• Used digital inventory tools to manage stock, minimize downtime, and reduce waste
• Trained new hires and created onboarding docs to enhance communication and retention
• Handled escalations and created real-time logs for issue tracking
• Gained tech-relevant skills in task automation and agile coordination

Backend Developer Intern – FinTrack

Jan 2025 – Mar 2025 · Remote / Farmingdale, NY

• Built 6+ backend entities and REST APIs with Spring Boot to power finance features
• Created full backend structure in IntelliJ with Git/GitHub version control
• Collaborated on debugging, performance, and prototype delivery
• Worked on JPA, backend logic, and database integration

Information Security Officer – Doyle Security Services

Jan 2024 – Jan 2025 · New York, NY · Part-time

• Monitored CCTV, access control, and alarm systems to detect anomalies
• Followed incident protocols for security events and documentation
• Maintained digital logs and reports to ensure traceability
• Coordinated with law enforcement for incident response
• Strengthened cybersecurity awareness and system operations

Help Desk Technician – Farmingdale State College

Dec 2022 – Jun 2023 · Farmingdale, NY · Part-time

• Resolved 100+ support tickets for hardware and software issues
• Used remote tools and on-site visits to troubleshoot user problems
• Logged solutions in the help desk ticketing system for consistency
• Developed internal FAQs to reduce recurring support requests